FREQUENTLY ASKED QUESTIONS

Tortuga offers a wide range of bonuses to make your time playing at the casino more enjoyable. We have many different bonuses that you can enjoy:

Welcome bonus

As a new customer at Tortuga we offer you a welcome bonus. The welcome bonus you are entitled to depends on which country you registered from.

Promotion bonuses

Tortuga will offer you spot on promotions and free spins through newsletters, SMS, and various campaigns.

Free spins

Tortuga offer free spins on a regular basis in conjunction with our promotions. These promotions are sent to our customers through newsletters and SMS.

The welcome bonus is available to you when you open an account at Tortuga. However, please note that certain countries might be excluded from the welcome bonus.

Tortuga will, with regular intervals, send out bonus offers through newsletters and SMS.

We highly recommend that you add our email address to your safe sender list, so you are sure to receive our promotions.

You can see them in “My Account“ and “Bonuses“.

Yes, all bonuses having an expiring date. A bonus will normally expiry after 14 days.

• Any random spot bonuses will be subject to a wagering requirement of 40 times the bonus amount unless otherwise stated (Example: Deposit €50 get €50 bonus and you have a total of €100. You will be required to wager €50 x 40 = €2000 before you can withdraw your money and related winnings).
• The maximum bet allowed when using a bonus (until the full wagering requirements are met) is €5 per spin and €0.5 per bet line.
• You are not permitted to place bets of 25% or more of your total balance on a single game round, when completing wagering requirements towards a bonus. Players exceeding this limit could potentially have their bonus and potential winnings applicable to the bonus removed.
• Your bonuses will automatically be forfeited after 14 days.
• No deposit Welcome Bonus are restricted up to €100 withdraw.
• In the event of multiple bonuses being active on your account with wagering requirements that are yet to be fulfilled, the bonuses will be stacked on top of each other. This means that you will have to complete the required wagering individually, starting from the first active bonus received. Once you have completed the required wagering for the first active bonus you can then move on to the next one.
• Bonuses are to be enjoyed as an extension of a customer’s playing experience, and should be enjoyed as such. Tortuga reserves the right to review any customers account to ensure game play is within these generally accepted guidelines. Those found to be abusing bonuses will be welcome to continue playing, but will not be eligible for further bonuses.
• Tortuga reserves the right to revoke and/or cancel any bonuses we judge may have been obtained by misuse of the system.
• Tortuga reserves the right to change the structure of the bonus program at any time.
• No player may have more than one account. If Tortuga detects a customer with more than one account, we reserve the right to take any action we consider appropriate.

You can individually decline any bonuses when you make a deposit. If you do not want to receive any bonuses in the future, please contact customers support.

You most likely made a withdrawal without completing the wagering requirement for a bonus. Before making a withdrawal, please make sure that all bonuses are either forfeited or all wagering requirements are met.

However, please be aware that if you forfeit a bonus before completing any required wagering, the bonus along with any additional accumulated winnings will be removed.

You can decide to forfeit your bonus when you make a deposit, or you can go to “My Account“ and click on “Bonuses“ in the menu. To cancel the bonus just click on the "X" button after the bonus name.

Any bonus you might have will automatically be forfeited after 14 days.