1.1 This Policy is applicable to all Tortuga Casino’s website visitors (hereafter mentioned as “We’’) and individuals who create an account with us.
2. How do we use your information
2.1. Your Information that we collect, use, disclose, transfer, and store will be treated by us as confidential and will not be used for any purpose other than in connection with the provision, administration and improvement of our services to you or the furthering of our Agreement between us, establishing and managing your account and transactions, reviewing your ongoing needs, enhancing customer service and products, giving ongoing information or opportunities that we believe may be relevant to you, improving our relationship, for research and statistical purposes, technical purposes, for marketing purposes, for compliance with anti - money laundering legislation/regulations and due diligence checks, compliance with the legislation governing the operation, administration and maintenance of our operational license.
2.2. We may also collect and process non-personal, anonymized data for statistical purposes and analysis and to help us provide better services.
3. Personal Data collected during and after your account registration
3.1. When you register for an account with us, you will be requested to provide a number of different information including:
3.1.1. your first and last name,
3.1.2. your email address,
3.1.3. your residential address,
3.1.4. your phone number, and;
3.1.5. your date of birth.
3.2. In order to perform transactions and other relevant account activities, we may require;
3.2.1. copy of your photo-ID such as passport, driving license or national ID,
3.2.2. a copy of a recent utility bill/bank statement (or similar) as evidence of your residential address,
3.2.3. marriage certification in case of the use of same IBAN by more than one person,
3.2.4. details and proof of your financial status, and;
3.2.5. credit card or bank details.
The aforementioned data is used to verify your identity, provide technical and customer support, send you important account subscription and service data.
3.3. Additionally, to meet with our internal compliance and regulatory obligations, we collect, store and monitor your account’s activity such as, the frequency and volume of player’s activity, your monetary activity such as number of deposits and/or withdrawals, payment methods used, your device information and IP address.
3.4. We will also collect and store communication records between you and us either conducted via email, livechat, phone calls or any other means.
4. Sharing, Safeguarding and Retention of your Personal Data
4.1. We collect, use, disclose, transfer, and store your Personal Data when required to provide our services and for our legitimate interest, for legal/regulatory obligations, operational and business purposes as described in this Policy.
4.2. Your information is stored securely on our servers following the requirements for securing our infrastructure.
4.3. In the cases that we are engaged with third parties, such as business or payment partners or service providers, by an agreement, we may share your data with those parties to perform our duties to receive related services. Such sharing of your data may derive from the third parties’ requests for providing us with services including but not limited to cybersecurity, fraud prevention, payment processing or with marketing purposes.
4.4. You may rest assured that we limit access of your Information to these partners, affiliated entities and service providers that need to know the information to enable the carrying out of the Agreement between us and in the line with compliance and regulatory requirement. All parties who have access to, or are associated with the processing of your information, are obliged to respect the confidentiality of your information and abide by the privacy standards we have established as well as the requirements we follow on the basis of GDPR and the subject-related directives for the transfer of data to third parties.
4.5. We are also obliged to provide information when we are requested to disclose the data by the government, official authorities, or courts in an accordance with the applicable laws and regulations.
4.6. When it is possible to share the data by anonymising, and this data is such data that cannot be used to address you specifically, we may intend to pursue this manner preliminary. Otherwise, we will request your explicit consent for sharing your data other than mentioned in this policy.
4.7. We will maintain records of your Personal Data while you have an active account with us. However, under the applicable Regulations, Tortuga Casino is required to retain all personal data submitted during the registration and any data passed on during the operative period of a Player account for a minimum of five (5) years from last player transaction or account closure. Tortuga Casino will retain such information for the period required by applicable laws and gambling regulations. This period can be extended if required by any applicable regulatory or governmental authority.
5. We respect Your Rights
5.1. Your right to erasure: We will delete your Information in accordance with your instructions, except to the extent that we are required to hold your Information for regulatory or legal purposes, to provide you with the services you have requested or to maintain adequate business records.
5.2. Your right of access: We will give you access to your personal data on request unless any relevant legal requirements prevent us from doing so or other exemptions apply.
5.3. Your right of Correction: You have the right to correct or amend your personal data in line with the applicable Terms & Conditions if it is inaccurate or requires updating. Any such changes must be accompanied by official supporting documentation.
5.4. Any other right that is applicable under the effective legislation.
6. Marketing and Online Behaviour Advertising / Cookies
6.1. For marketing purposes, we may, by implementing technical and organisational measures and adequate protection, contact you for upcoming promotions, offers, products and services, and share your data which is relevant to our marketing partners and affiliates. We will communicate with you only if you have consented (opt-in) in to receive such news. You will be also able to update your opt-in / opt-out preferences by logging into your account and following the section of “My Account” , and then, “Settings”.
6.2. In addition to the above, we might share with you marketing material such as campaigns, promotions or products provided by our partners, including partnered online Casinos or Casino Game Providers.
6.3. You will have the right to withdraw your consent given for our marketing channels anytime, by any manners of getting in touch with us, and without any expenses.
6.4. Cookies are small text files placed on your device and are commonly used on the internet. To learn on this in detail, please check our Cookies Policy.
7. Update of this policy
7.1. This Policy is subject to change without notice unless it constitutes non-material changes on the data subjects’ rights and freedom. For this reason, you are advised to look for updates from time to time via our website. If we make changes we consider to be important, we will let you know via email or by placing a notice on our website.
8. Contact Us
8.1. If you have any questions or queries regarding this policy, wish to access or change your information or if you have any questions about security on our Website, you may contact us through Live Chat or via email to firstname.lastname@example.org.
8.2. If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can escalate your complaint to the data protection commissioner in your jurisdiction.
www.tortugacasino.com is operated by CNCL B.V., having company registration number 149289, registered at Groot Kwartierweg 10, Curaçao, licensed and regulated by the laws of Curacao under the Master Gaming License 1668/JAZ. Annitak Ltd, having company registration number HE 393130, registered at Patroklou Kokkinou, 5 Office 2 Strovolos, 2000, Nicosia, Cyprus is the acting Merchant of Record.