1.1. www.tortugacasino.com is operated by CNCL B.V., having company registration number 149289, registered at Groot Kwartierweg 10, Curaçao, licensed and regulated by the laws of Curacao under the Master Gaming License 1668/JAZ. Annitak Ltd, having company registration number HE 393130, registered at Patroklou Kokkinou, 5 Office 2 Strovolos, 2000, Nicosia, Cyprus is the acting Merchant of Record.
1.2. This agreement establishes the Terms and Conditions which constitute a binding contractual relationship between Tortuga Casino and any Player registering with the Casino.
1.3. The contractual relationship established in these terms is governed by the Laws applicable in the Curaçao jurisdiction.
1.4. It is essential that all Players read, accept and agree to be bound by the following Terms and Conditions before accessing, registering or playing any of the games on this site.
1.5. If the Player disagrees with any of the following Terms and Conditions or does not wish to be bound by them, we strongly advise to exit the site immediately and not open an account with Tortuga Casino.
1.6. These Terms and Conditions may be provided in several languages. While we endeavour to accurately translate the present Terms and Conditions into all available languages, in the event of any discrepancy or inconsistency between the English language version and the versions in other languages, the English language version shall prevail as main reference and in case of any disputes.
2. Opening an Account
2. 1. Personal Information
2.1.1. Cyrillic, Greek, Arabic and other non-Latin scripts are not allowed.
2.1.2. Personal details should always be entered in Latin letters only; and For verification purposes, requested and provided supportive documents should bear the same information in Latin letters.
2.1.3. To play with us, the Player is required to open an account through which he / she can access our various products. To open an account, the Player needs to complete the registration process. Upon registration, the Player will be asked to enter his/her ‘E-mail address‘ ,‘Password’ and enter the following information; ‘First name’, ‘Surname’, ‘Full address’ including ‘City’, ‘Zip Code’ and ’Country’, valid ‘Phone number’, ’Gender ’ and ‘Date of birth’. The Player agrees to provide complete, accurate, current and not misleading information. The Player further agrees to inform us immediately if there is any change to such information.
2.1.4. The name registered on the Player’s account must match the legal name and identity of the Player. In addition, it must also match the name on the funding options, (bank cards, Ewallet, bank account) or any other payment method used to deposit or withdraw funds.
2.1.5. The player can only own one single account on our casino. We reserve the right to close any additional accounts opened in any way referable to the same person. If you notice that you have or can access more than one Player account, you must notify us immediately.
2.2.1. The Player is advised to create a password containing upper- and lower-cases, alphabetical characters, special characters and numbers. The minimum length suggested is six characters.
2.2.2. The Player should not disclose his/her login and password to any third party. It is Player’s responsibility to keep his/her account information, login and password secret and confidential. Any unauthorised use of the Player’s login or password shall be the sole responsibility of the Player and be deemed as his/her use.
2.2.3. You will notify us immediately if you suspect that your login credentials might have become known to a third party.
The player is responsible for all activity on his/her account and all transactions will be regarded as valid, upon entering correct login and password details and is assumed to be the Player that originally registered with us.
2.3. Legal Age - Verification
2.3.1. The games offered on this website are restricted to individuals of a legal age of 18 years (depending on the country of residence) and older., Anyone under the legal age is prohibited to register, log in, access or perform activity on this site.
2.3.2. We retain the right to check the identity and age of the Player at any time.
2.3.3. Whenever following the completion of age verification, the player is identified as under the legal age, winnings will be forfeited, and the respective account will be closed.
2.4 Profile Updates
2.4.1. To make any changes to a player’s registered personal details, we must receive and verify related supportive documents and/or information issued by the relevant authorities in the player’s jurisdiction (i.e. address update - proof of new residential address, change of surname – marriage certificate; bank details – new bank details). We reserve the right to apply restrictions or close any account without prior notice, in those cases where we find evidence of non-conformance or breach of these Terms and Conditions.
2.5 Serviced countries
2.5.1. All players are welcome at Tortuga Casino. However, Prior attempting to open an account on our site, it is the player’s entire responsibility to make sure that he/she is not in breach of any legislation or gambling regulation in force in his jurisdiction.
2.5.2. We do not accept registrations from the countries falling into the below categories:
Countries classified as high risk or monitored jurisdictions by financial regulators.
Countries where online gambling is strictly prohibited.
Countries blacklisted or classified as critical or high risk by our main service providers.
These countries, while may vary; are, but not limited to the below: Afghanistan; Albania; Algeria; American Samoa; Andorra; Angola; Anguilla; Antarctica; Armenia; Aruba; Australia; Austria; Azerbaijan; Bahamas; Bahrain; Bangladesh; Barbados; Belarus; Belgium; Benin; Bermuda; Bhutan; Bonaire, Sint Eustatius and Saba; Bosnia and Herzegovina; Botswana; Bouvet Island; Brazil; British Indian Ocean Territory; Brunei Darussalam; Bulgaria; Burkina Faso; Burundi; Cambodia; Cameroon; Cayman Islands; Central African Republic; Chad; China; Christmas Island; Cocos (Keeling) Islands; Colombia; Comoros; Congo; Costa Rica; Côte d'Ivoire; Cuba; Curaçao; Cyprus; Czechia; Democratic Republic of the Congo; Denmark; Djibouti; Egypt; Equatorial Guinea; Eritrea; Estonia; Ethiopia; Falkland Islands (Malvinas); Faroe Islands; Gabon; Gambia; Georgia; Germany; Ghana; Gibraltar; Greece; Guam; Guernsey; Guinea; Guinea-Bissau; Haiti; Heard Island and McDonald Islands; Holy See; Hong Kong; Hungary; Iceland; India; Indonesia; Iran (Islamic Republic of); Iraq; Ireland; Isle of Man; Israel; Italy; Jamaica; Jersey; Jordan; Kazakhstan; Kenya; Korea (Democratic People's Republic of); Korea, Republic of; Kuwait; Kyrgyzstan; Lao People's Democratic Republic; Latvia; Lebanon; Liberia; Libya; Lithuania; Macao; Malawi; Malaysia; Mali; Malta; Marshall Islands; Mauritania; Moldova, Republic of; Mongolia; Montserrat; Morocco; Mozambique; Myanmar; Netherlands; Nicaragua; Niger; Nigeria; Niue; Norfolk Island; North Macedonia; Northern Mariana Islands; Oman; Pakistan; Palestine, State of; Panama; Philippines; Pitcairn; Poland; Portugal; Puerto Rico; Qatar; Romania; Russian Federation; Rwanda; Saint Helena, Ascension and Tristan da Cunha; Samoa; San Marino; Sao Tome and Principe; Saudi Arabia; Senegal; Serbia; Seychelles; Sierra Leone; Singapore; Sint Maarten (Dutch part); Slovenia; Somalia; South Africa; South Georgia and the South Sandwich Islands; South Sudan; Spain; Sri Lanka; Sudan; Suriname; Svalbard and Jan Mayen; Sweden; Switzerland; Syrian Arab Republic; Tajikistan; Tanzania, United Republic of; Thailand; Timor-Leste; Togo; Tokelau; Tonga; Trinidad and Tobago; Tunisia; Turkey; Turkmenistan; Turks and Caicos Islands; Tuvalu; Uganda; Ukraine; United Arab Emirates; United Kingdom of Great Britain and Northern Ireland; United States Minor Outlying Islands; United States of America; Uzbekistan; Vanuatu; Venezuela (Bolivarian Republic of); Viet Nam; Virgin Islands (British); Virgin Islands (U.S.); Western Sahara; Yemen; Zambia; Zimbabwe.
3.1. Preamble - Security
3.1.1 After logging in to your player account, all sensitive information sent to and from Tortuga Casino site is encrypted using 256-bit Secure Socket Layer (SSL) technology. While on a secure page, you will see the padlock icon in the URL of your web browser. The SSL certificate used is issued and verified by DigiCert.
3.2. Personal Data Records
3.2.1 Tortuga casino assures that our customer’s personal data is always lawfully obtained and processed fairly in accordance with the rights of the customer concerned and our regulatory obligations or recommendations. It enables us to ensure that our customers can enjoy safe and user-friendly browsing conditions.
This information may be disclosed to law enforcement Authorities or our data processing service providers for scrutiny purposes when it is in accordance with our legally binding duties or obligations.
Tortuga Casino is committed to protect your privacy and personal information.
3.3. Personal Data Retention
3.3.1. Personal information that we collect is kept in a secure manner in line with the legal requirements of data security and retention.
Under applicable laws and regulations, Tortuga Casino is required to maintain a secure online list of all registered players Furthermore, Tortuga Casino is required to retain all personal data submitted during the registration and any data passed on during the operative period of a Player account for a minimum of five years from last player transaction or account closure. Tortuga Casino will retain such information for the period required by applicable laws and gambling regulations.
3.4.1. Tortuga Casino website requires storing of small pieces of data, namely cookies, on the Players´ hard drive. Cookies are used to provide a better gaming experience and faster browsing for the player. Usage of a cookie is in no way linked to any personal information of the Player. Please note that Tortuga Casino website can´t be used properly while cookies are disabled.
3.5.1. Tortuga Casino may send newsletters containing promotional content/material such as bonuses and free spins to its registered customers.
3.5.2. Customers can unsubscribe from the newsletters at any time by clicking the “Unsubscribe” button at the bottom of the email. A similar option can be found in “My account” - “Settings” section of your Player account.
4. Risk Management
4.1. Players warrant to us that he/she shall not use the site for any unlawful or fraudulent activity and that the source of money used by the Player on the site are not originating from illegal and criminal activities.
4.2.1. The Player is prohibited from selling or transferring his/her accounts to other individuals, and also from providing his/her email address and password to any third parties.
4.3.1 Tortuga Casino is in the obligation to verify every account holder it has, in order to comply with regulations and to provide a safe gambling environment to its Players.
4.4.1 To successfully and fully validate personal details entered during the registration process; we will ask player accounts’ holders to verify their identity at any time. Therefore, Player account holders agree, to provide us with all documents requested, to confirm their registration information and financial details, such as but not limited to:
Front and back copies of a government issued Identification document.
Full copy of a proof of address issued within the last 3 months.
Front and back copies of funding options/methods used on our site or any other documents evidencing your source of funds as may be necessary.
The copies of the documents provided to us must be clear, legible, in colour and in high-quality. Requested documentation should be sent to the “Documents” section in your player account by clicking on “My Account” and then “Documents”.
4.5.1 We reserve the right to apply restrictions or terminate the accounts where the registered holders have failed to provide the requested documentation within 7 days from the request. Restrictions on players accounts could also be applied until full verification to our satisfaction has been completed.
4.6.1 Should we have reasonable grounds to believe that a Player attempts to elude or evade the security checks, supply false information, submit documents which are forged or stolen and/or indulge in criminal activities, the result will not only be the immediate and irrevocable closure of the Player's account in question, but the Player will be added to the operator players' black list too. The banks shall also be notified, and the player reported to the relevant authorities.
4.7.1 Players are allowed to hold only one account with us at any single point in time.
4.8.1 We reserve the right, at our own discretion, to ask for additional documentation to conduct checks against provided or retrieved information; or just to remain in line with governing compliance requirements.
4.9.1 We reserve the right to freeze or close any player account for any breach or suspected breach of this agreement without any prior notice and without disclosing further information.
5. What are the general bonus rules?
5.1 Reload Bonuses & Free Spins are subject to 40x wagering requirements, unless specified otherwise in the promotions terms and conditions.
5.2.1 The player cannot withdraw bonuses until the wagering requirements are met.
5.2.2 When playing either on table games or live casino, only 10% of your bet is counted towards the wagering requirement. Therefore, a bet of €1 would contribute to wagering your bonus €0.10 instead of €1, as it would with slots.
5.3.1 No player may have more than one account. If Tortuga Casino detects a customer using more than one account, we reserve the right to take any action we consider appropriate.
5.4.1 The maximum bet allowed when using a bonus is €5 per spin and €0.5 per bet line.
5.5.1 You are not permitted to place bets of 25% or more of your total balance on a single game round. Players exceeding this limit could potentially have their bonus and winnings applicable to the bonus removed.
5.6.1 All our bonuses can only be used once per unique user identifier such as but not limited to: IP address, funding instrument (credit card, e-wallet, etc..) device or household.
5.7.1 Your bonuses will automatically be forfeited after 14 days.
5.8.1 Winnings generated from welcome Bonuses without deposit are restricted to a maximum withdrawal amount of €100.
5.9 Bonuses are to be enjoyed as an extension of a customer’s playing experience and should be enjoyed as such. Tortuga Casino reserves the right to review any customers account to ensure game play is within these generally accepted guidelines. Those found to be abusing bonuses will be welcome to continue playing but will not be eligible for further bonuses.
5.10 Tortuga Casino reserves the right to revoke and/or cancel any bonuses we judge may have been obtained by misuse of the system.
5.11 Tortuga Casino reserves the right not to issue refunds of any deposits, remittance of balances or winnings generated on the account, should we suspect bonus abuse has occurred. Abuse includes but is not limited to, opening multiple accounts to claim additional bonuses or benefits.
5.12 We reserve the right to request proof of your identity, age and origin of funds at any time, prior to crediting your account with a bonus.
5.13.1 Tortuga Casino reserves the right to change the structure of the bonus program at any time.
5.14 If you request a withdrawal, all active bonuses will be voided.
6. Real money
6.1.1 Player agrees that deposits and Withdrawals initiated on the site will be processed by third-party payment processor and/or financial institution referred to as ‘Payment Service Providers’ (PSPs). Thus, for the furtherance of such processing, the Player irrevocably authorises us, as necessary, to instruct such PSPs to handle account deposits and withdrawal requests from his Player’s account, and irrevocably agrees that Tortuga Casino may give such instructions on his/her behalf. Furthermore, the Player agrees to be bound by the Terms and Conditions of each applicable PSP and in the event of conflict between this Agreement and the PSP’s Terms and Conditions, this Agreement shall prevail.
6.1.2. By entering and playing on our Website, you are acknowledging that in playing games of luck through the use of our Service and/or the Software you are under the risk of losing money. It is the Player’s sole responsibility to assume the losses suffered through the Player’s Account.
6.1.3. All funds will be processed, tracked and maintained in the currency chosen upon registration unless indicated otherwise.
6.1.4. Tortuga Casino will carry out systematic verification procedures to confirm at least a Player’s identity once his cumulative transactions reach 2,000 EUR (or currency equivalent) or as determined by applicable regulations. We may temporarily suspend your account until we receive and satisfactorily validate the required documents. We reserve the right to ask for additional verification documents at any time and for any amount.
6.1.5. Transactions are monitored to prevent money laundering and terrorism financing activities. Suspicious activities will be reported to the relevant authorities in accordance with the relevant laws and regulations.
6.1.6. When choosing a payment method, you agree to its terms and to any charges or service fees displayed and that apply on the deposits and/or withdrawals you make through such payment method if any.
6.1.7. Players must not treat the operator as a financial institution. We will not tolerate activities aiming at saving or hiding funds on our site, using our site mainly to transfer funds from one payment account to another, exchanging currencies and so on.
6.1.8. For security and anti-money laundering reasons, we reserve the right not to execute or validate financial transactions (deposits, withdrawals, refunds) to or from frozen, self-excluded or closed accounts. The same applies to accounts under investigation.
6.1.9. Payment transactions are processed by Annitak Ltd; a company registered at Patroklou Kokkinou, 5 Office 2 Strovolos, 2000, Nicosia, Cyprus.
6.2.1. When you open an account with Tortuga Casino, The payment methods available in your jurisdiction will appear in the cashier page of your player’s account, when you click on “Deposit”.We require you to make a minimum deposit before you can start playing the Real Money Games. This may change from time to time at the Company's sole discretion.
6.2.2 Deposits on the site should be made with the sole intention of being able to access and enjoy our games with real money.
6.2.3. The Player agrees that he/she shall only use financial instruments that are valid and lawfully belong to him/her.
6.2.4. Minimum and maximum limits apply to deposits depending on the method of deposit and as determined solely by Tortuga Casino. We reserve the right to change the respective limits at any time should we deem so appropriate.
6.3.1. The Player must first make a deposit and wager it at least once in order to be eligible to withdraw any funds from his/her account. All withdrawal requests are subject to transaction limits that may change from time to time at the Company’s sole discretion.
6.3.2. Any subsequent amount deposited on a Player's account must be wagered at least one time in full to be eligible for a withdrawal.
6.3.3. It is important to note that the declaration and payment of any and all applicable taxes and fees in connection with any winnings awarded to you and any other payments to you are your sole responsibility. The company may report and/or withhold any amount from winnings if required by the relevant legislations or regulations.
6.3.4. Withdrawals by the Player can only be paid to the Account and payment method from where the Player’s deposit had originated. In case we decide otherwise, or if we are unable to do so, we will affect the withdrawal to alternate accounts in the player’s name, once the ownership of such an alternate Account has been confirmed and verified.
6.3.5. We reserve the right to request further information and/or documentation regarding your age, identity, source of funds and place of residence following any deposits or prior to any withdrawal, in particular prior to your first withdrawal, in order to validate your personal and financial details before having the funds released to you.
6.3.6. In case no (further) verification is deemed necessary, Tortuga Casino will endeavour to process withdrawals 1 business day after the request has been initiated by the players. Any withdrawal can be subject to security reviews required by the Company.
6.3.7. During the withdrawal request review time frame, the Player can cancel his/her withdrawal request by visiting “My account” -> “Transactions” -> “Withdrawal“.
6.3.8. Large withdrawals might take longer to be processed as they need to go through enhanced checks before being approved by our Security department. Should to total amount of you pending withdrawals exceed € 2,500.00; the requested funds will be paid in increments of €2,500.00 per week until full settlement.
6.4 Transfer of Funds
6.4.1. Players cannot transfer funds from one account to another.
7. Abandonment of Account Balance
7.1. If your account does not record any log in and/or log out for a period exceeding twelve (12) consecutive months (the “Grace Period”), your account shall be deemed to be inactive.
7.2. Once your account has been deemed inactive, you shall be notified thereof and should you fail to withdraw the remaining (withdrawable) funds within thirty (30) days from the day the notice was sent, we shall be entitled to charge your account a maintenance fee of 10 EUR (the “Inactive Account Fee”) which shall be deducted from your credit account balance as from the first day immediately following the Grace Period and shall continue to be so charged every thirty (30) days thereafter.
7.3. Notices given via registered email shall constitute valid and effective notices for the purposes of this article.
7.4. If your account does not record any login and/or log out for the 12 consecutive months following the grace period, the remaining balance shall be ceased and be remitted to the relevant authorities.
THIS SITE HAS BEEN DESIGNED TO OFFER GAMES THAT ARE FAIR AND UNBIASED
8.1. Players may enjoy the games in demo mode for free without betting real money, or they may login and play for real money.
8.2. Players are prohibited from using devices such as robots or any other external player assistance (EPAs) program that distort normal game play and give the player an unfair advantage. Players are required to make their own decisions when playing, without the aid of any information other than that obtained during the players’ own game play.
8.3. Players agree that steps may be taken to prevent the use of prohibited programs, which may include, but are not limited to, running checks on software operating concurrently with the casino/poker room software.
8.4. Communication errors do occasionally occur. Stakes are confirmed only when received on our servers. Should there be a break in communication after you place a wager and it has been received on our servers it will still be considered to be valid, irrespective of the outcome. You will be informed that it has been accepted once communication is re-established.
8.5. If a game is started but fails or produces an inexact result due to a breakdown of the game account management software and/or of the game and/or of the random number generator (RNG), all the stakes and winnings coming from that game will be cancelled and the game account balance will be restored to its position prior to the start of the game.
8.6. If a player disconnects his session with the Company during an active game, the amount of the stake will be returned to the customer’s game account except in those instances when the stake has already been entered into play and transferred in favour of the winning player.
8.7. If for any reason, the Company incorrectly credits your account balance, it is your responsibility to immediately notify the Company of the error and repay the Company the incorrect balance.
8.8. In the event of Software or RNG malfunctioning, the amount of the stake will be returned back to the Player.
8.9. We reserve the right to terminate a game in our absolute discretion without cause at any time if there are technical difficulties affecting the game.
8.12. The Company reserves the right to cancel any winnings obtained as a result of a fault in the server or gaming system or any other malfunction. You waive all claims and indemnity in this regard. Any player who abuses these technical faults will be subject to legal proceedings brought before the competent courts.
9. Bugs in the System
9.1. The exploitation of errors, programming bugs or editorial errors used to the Players own advantage is prohibited and referred to as “bug-using”. Each Player is expected to notify the operator immediately or a site administrator accordingly, as soon as a bug is discovered. Players using bugs to their own advantage shall have their player account blocked for as long as it takes our technical teams to restore the Player’s account to what it was prior to taking advantage of the bug in question. The same rules apply to Players who fail to report bugs or irregularities.
9.2. Because all actions and modifications performed on this site are recorded, (registration, account modification, purchases, withdrawals, bets placed etc..), the Operator is able to return an account to its original status prior to the appearance of any errors or programming bugs, in relation to the code of conduct of the site.
9.3. If any of the above incidents occur and they have a negative impact on a Player or Tortuga Casino, the Player will be re-credited any unfairly lost funds, or funds will be debited from the Player’s account for any funds unfairly won.
9.4. The Site Administrators will determine, at their sole discretion, whether a Player has taken advantage of a situation, has benefited or tried to benefit from an error, programming bug or editorial error in relation to the site code of conduct. Once this has been ascertained, the Site Administrator will determine what further action to take, whether to proceed to a “roll back” of the account or its closure. The Player must accept these rules and regulations and modus operandi in advance, together with the possible decisions that could be taken following the event.
10.1. Should the Player at any time feel dissatisfied with our website, customer service, or feel in any way that we have not lived up to his / her expectations, he / she may send a complaint to email@example.com with the word 'complaint' in the subject. The complaint will be passed immediately on to our management. We will handle his / her complaint in the shortest possible time.
TELEPHONE: +14184769822 (Lines are open From 10:30 AM Till 06:30 PM MDT (Mountain Daylight Time))
11. Breach of terms and conditions, Fraudulent, Crafty or Abusive Activities
11.1. If, at the Company's sole determination, the Player is found to have cheated or attempted to defraud the company in any way including but not limited to:
Game manipulation, unethical play, use of strategies aimed at producing unfaithful winnings, for example: progressive or negative betting systems like martingale; Paroli Betting System, The Reverse Labouchere, etc…
Breach of terms and conditions
Making untrue and/or malicious comments with regards to the Company's operation in any media or forum.
Or, if the Company has solid grounds to believe or suspect the Player of fraudulent or crafty activities, including but not limited to:
The use of stolen sources of funds.
The filing of friendly chargeback.
Attempt of money laundering.
The Company reserves the right to apply any of the below actions:
Void full or partial winnings.
Apply security restrictions on the account.
Terminate the account.
Forfeit any account balance.
Circulate this information to the relevant authorities and/or its network of service providers.
11.2. In the interest of data protection, security and avoidance of fraud, the Company does not permit the use of any communication channels included within the Services and/or the Platform to offer or promote any offers, products or services (whether the Player’s or a third party's). The Player is expressly prohibited from posting information or contacting our customers to offer or promote any offers, products or services.
12. Responsible Gaming
12.1. Gambling is an amusing way of spending time and it can be very entertaining, but we would like to encourage Players who consider they may be at risk of becoming addicted, to ask for help, especially if they are getting into financial difficulties due to excessive gambling. Should that be the case, we strongly advise to immediately cease any gambling activities and seek professional help. There are a number of organisations available to help compulsive gamblers, including : Gambling Therapy, Gamblers Anonymous, and Gam-Anon.
12.2. We offer a variety of tools to assist you in managing your gambling, which you can find in the Play Safe section of your account. Any Player can request to lower their deposit limits and/or to arrange a temporary or permanent self-exclusion. Any request to reduce a deposit limit or increase the period of self-exclusion will take effect immediately, whilst requests to increase deposit limits or decrease the period of self-exclusion can be effected only after at least 7 days, counted from the date that the request was received and only at the operator’s discretion. Please contact our Customer Service here for more information.
12.3. The casino reserves the right to enforce a cooling period of up to one year or a definite closure of accounts with frequent temporary self-exclusions or frequent temporary self-exclusions requests.
12.4. Any account that is blocked using our permanent self-exclusion feature cannot be unblocked.
12.5. In the event that a player succeeds in opening a new account using false data or via any crafty means during his self-exclusion period, the liability for any losses incurred by this player as a result of opening this new account will fall on the player and not on Tortuga casino or its operator.
12.6. Any request to withdraw the remaining balance standing in customers favour (excluding any bonus funds) should be submitted prior any self-exclusion.
12.7. In case of definite self-exclusion or account closures following responsible gambling issues, the remaining balance standing in customers favour (excluding any bonus funds) will be only eligible to withdraw up till the value of the deposit from which the winnings constituting this balance have originated.
13.1. Funds unfairly lost or debited due to eventual bug(s) affecting financial or gaming activities, will be credited back to the player’s account and eligible for withdrawal to the player account holder.
13.2. Other Refunds may be given in exceptional circumstances, and solely at management’s discretion.
13.3. By default, refunds will only be processed via the same method of payment and to the same funding source through which a deposit was made.
13.4. Once the decision to proceed to a refund is taken, the refund will be initiated within the following 3 working days. The beneficiary should receive the funds within the 7 working days following the refund initiation.
13.5. Management will always pursue what it deems to be the fairest solution in such cases.
15. Essentials of Anti-Money Laundering (AML) Procedures
15.1. As an operator we endeavour to comply with the Prevention of Money Laundering Act and all associated regulations. Tortuga Casino is determined to be completely on guard on preventing cases of money laundering and financing of terrorism and will make all efforts to protect itself from such activities.
15.2. All transactions are monitored and/or reviewed to prevent money laundering. We may suspend, block, close Player’s account and/or withhold funds, according to the relevant Anti-Money Laundering directives.
15.3. Therefore, the company applies the following actions:
15.3.1. Prevents players residing or playing from high risk or non-reputable jurisdictions from playing.
15.3.2. Asks all players to fill their identification details while opening account and to supply us with all information and supportive documentation needed in order to comply with applicable AML related regulation.
15.3.3. Keeps in its possession a secure list of all registered Players, their identification and transactional documentation.
15.3.4. Prevents underage players from accessing and using the site.
15.3.5. Prevents players from opening or operating more than one account.
15.3.6. Rejects or blocks anonymous accounts or accounts in fictitious names where the beneficial owner can’t be clearly and easily identified.
15.3.7. Forbids cash transfers to and from Players. Funds can be received from Players only by electronic and traceable funding options available on our deposit page.
15.3.8. Requires that the source of funds used to deposit belongs to the player’s account holder
15.3.9 Requires likewise, for winnings to be only paid out to beneficiary accounts belonging to the player’s account holder and after proper anti-money laundering checks.
15.3.10 Prevents means of funds transfer between accounts or account holders via the site.
15.3.11 Checks the background and intentions of any complex or large transactions and any transactions which are likely to be related to money laundering or the funding of terrorism.
15.3.12 Cooperates with all relevant administrative, enforcement and judicial authorities in their duties to prevent and detect criminal activity.
16. Account Closure
16.1 After successfully logging in to their account, the player can proceed to close their account through the Self-Exclusion option by selecting the “Play Safe” tab on the “My Account” page.
16.2 An account closure request can be sent to the customer Support team via email to firstname.lastname@example.org or through the online chat upon successfully logging in to their account. For account closure requests which are sent to the customer Support team, the account closure will only be actioned when the player successfully provides the requested security questions.
www.tortugacasino.com is operated by CNCL B.V., having company registration number 149289, registered at Groot Kwartierweg 10, Curaçao, licensed and regulated by the laws of Curacao under the Master Gaming License 1668/JAZ. Annitak Ltd, having company registration number HE 393130, registered at Patroklou Kokkinou, 5 Office 2 Strovolos, 2000, Nicosia, Cyprus is the acting Merchant of Record.