FREQUENTLY ASKED QUESTIONS
6.1. How fair are the games on Tortuga?
To ensure honesty and fair play, the games on our site, delivered by 3rd party providers, work with a Random Number Generator (RNG) which, as the name suggests, randomly generates numbers. This guarantees that there is no manipulation whatsoever, not by the company and not by the customer. We do this out of respect to our customers and to comply with strong international standards.
6.2. Can I set up limits on my account?
In Tortuga you can set your own deposit limits. The limits can be daily, weekly or monthly. If you want to set your own deposit limit, please login to Tortuga and go to "My Account" and select "Responsible Gaming".
You can reduce your limit at any time with this function. However, if you want to increase your limit, or reset it, a 7-day waiting period will take effect before you can implement your change.
For more information on "Time Limits" and "Loss Limits", see our section Responsible Gaming at the bottom of our site.
6.3. Can I exclude myself from playing?
Yes, you can. To do so, please log in to Tortuga and go to “My Account“, “Responsible Gaming“ and indicate how long you would like to close your account.
6.4. I have excluded myself but I would like to play again. How can I do that?
Please contact our customer support team in order to reopen your account.
